Ordering and Shipping
Office Hours: Monday to Friday - 11:30 A.M to 6:00 P.M (Excluding Public Holidays).
Enquiries will be attended to within 1 to 3 working days (excluding weekends and public holidays). Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.
To make a purchase, simply add item to your shopping bag and click 'Check Out'. Do ensure that the correct size / color are selected as no changes will be allowed upon check out.
For orders with backorder items, do kindly note that the order will only be shipped when the backorder item arrives. Do place seperate orders if you wish for your instock item to be shipped out first.
We dispatch all parcels within 2 to 3 working days after payment is verified. We provide doorstep delivery services for all local orders. Please kindly provide a valid local contact number for delivery purposes. Kindly note that we do not deliver to PO Box addresses, Tuas and Sentosa. For international delivery, there are Singpost registered mail and DHL Express options.
Please kindly note that The Thread Theory cannot be held liable for any delays in dispatching parcels due to missing or inaccurate information provided.
Standard Courier (Local Delivery within Singapore)
$3.50 per parcel. This is a doorstep delivery and parcels may take up to 2 to 4 working days (excluding weekends and public holidays) to be delivered to local addresses. Once your order has been shipped, we will send an email containing the tracking number for your parcel as well as the link to track your parcel. This information can also be found under your Order History.
Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9am to 10pm. For office addresses or night delivery to home addresses, please indicate your available range of timing under special instructions when checking out your order and this will be fulfilled on best effort basis. Kindly also note that there will only be 2 attempts at delivery, but the second delivery date can be arranged by the recipient. The parcel will be returned back to us if the second delivery attempt fails and subsequent redelivery will be subject to shipping charges.
Express Courier (Local Delivery within Singapore)
$7.00 per parcel. Parcels will be delivered by the next working day (excluding weekends, public holidays and office closure) to local addresses for orders made before 11:00 (GMT +8:00). For orders made after 11:00, we will try to expedite and have it delivered by the next working day but it may only be delivered by the following working day.
Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9am to 10pm. For office addresses or night delivery to home addresses, please indicate your available range of timing under special instructions when checking out your order and this will be fulfilled on best effort basis.
DHL Express (International Delivery Only)
Shipping costs calculated based on weight of parcel and delivery country
Parcels may take up to 1 to 4 working days (excluding weekends and public holidays) to be delivered subject to no unforeseen delays by customs. This is a doorstep international delivery option that is safer and faster. Kindly note that all DHL Express parcels are subject to a weight limit of 3.5kg per parcel at the moment. We will send a shipment confirmation email once parcel has been shipped. Thereafter, you can log into your member account to retrieve the tracking number for your parcel. You may then use this number to track the delivery status on http://www.dhl.com.sg/en/express/tracking.html.
Kindly note that there may be a remote area surcharge for delivery to certain areas. You may refer to this link to check if your postal code is classified under DHL's list of remote areas. If so, you may wish to provide an alternate delivery address not under this list or email us at email@example.com to check on the extra charges.
Registered Mail (International Delivery Only)
Calculated automatically based on weight of parcel and delivery country.
Parcels will be delivered via Singpost Registered Mail subject to a weight limit of 2kg per parcel. We will send a shipment confirmation email once parcel has been shipped. Thereafter, you can log into your member account to retrieve the tracking number for your parcel. You may then use this number to track the delivery status on SingPost's website - www.singpost.com. Once parcel has arrived in the recipient's country, delivery will be conducted by the respective country's national postal service. Delivery time varies for international addresses depending on region. Below is a rough estimation of delivery time (barring no delay or complications at customs):
Asia: 1-2 weeks
Africa: 3-4 weeks
Australasia: 2-3 weeks
Europe: 2-3 weeks
North America: 3-4 weeks
South America: 3-4 weeks
By purchasing, we deemed the customer as agreeable to their parcels being mailed via the various mail service provider(s). Thread Theory will not be held liable for delayed and missing mails by mail service provider(s). However, we will render our best assistance in helping you to attempt to retrieve any missing mail. If you wish to seek assistance directly from SingPost regarding mail-related issues, you may do so at www.singpost.com or call them at 1605 (local) and +65 6841 2000 (international).
Self-collection At The Thread Theory Office
Instock item(s) can be collected 1 working day* after order has been successfully placed and paid for. *Excludes weekends, public holidays and office closure dates. For backordered items, please refer to the estimated timeline stated on the product page. Our customer care team will email you when the backordered item is ready for collection.
Self-collection is available on Mondays to Fridays* from 3:30PM to 6:30PM (excludes weekends, public holidays and office closure dates) at:
605B Macpherson Road
Citimac Industrial Complex
#05-11, Blk B, Singapore 368241
Directions: If you are taking the train, please exit from Exit B from Tai Seng MRT and the building should be on your right 1 minute down the road. It is directly opposite Breadalk IHQ. You may enter from the loading/unloading area and we are located at BLOCK B. There will be an overhead sign for Block B as well. Please turn into carpark via Playfair Road and park at level 2 if you are driving.
You may take the Block B passenger lift (beside cargo lift) and after coming out from the passenger lift at level 5, please turn left then turn left and walk straight down (past the cargo lift). Our office is just straight ahead.
Please collect within 10 working days (excluding weekends and public holidays) from the date of your order.