Order & Payment

Please direct all general enquiries to enquiry@thethreadtheory.com or contact us here.

Office Hours: Monday to Friday - 11:30 A.M to 6:00 P.M (Excluding Public Holidays).

Enquiries will be attended to within 1 to 3 working days (excluding weekends and public holidays). Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.

Ordering

To make a purchase, simply add item to your shopping bag and click 'Check Out'. Do ensure that the correct size / color and shipping method / details are selected as no changes will be allowed upon check out.

For orders containing both instock and backorder items, you may choose different shipping methods if you wish to receive your instock items first. Additional shipping charges may apply.

If a discount code or store credit is being applied on your order, kindly click apply and ensure that the amount after applying the discount or store credit is reflected before payment is being made.

Payment Information

For Singapore orders, we accept Internet Banking, PayNow, ATM Transfers and Credit / Debit Card payments via Stripe. For international orders, we accept credit card payments via Stripe.

For internet Banking, PayNow and ATM transfers, please complete and submit payment details within 12 hours of invoice. Orders will be automatically cancelled if payment is not received and updated within the stipulated timeframe. For payments via ATM Transfers, a snapshot of your receipt is required.

We accept payment through both DBS and interbank transfers from other banks ie. UOB/OCBC/HSBC. All payments will be verified on the next working day after submission of payment (excluding weekends, public holidays and office closure).

Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.

Our bank account details for bank transfers is:

DBS Account

DBS Corporate Account 003-953940-1

Bank Code: 7171

Paynow: Select "UEN" and enter "201728944C" (Theory Inc Pte Ltd)
Kindly input your order number under reference.