Terms & Conditions

Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Continue using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

The term 'The Thread Theory' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

General

For sales enquiries and customer care, kindly email us at enquiry@TheThreadTheory.com

Office Hours: Monday to Friday (Excluding Public Holidays).

All transactions (emails and payment verifications) will be attended to within 1 to 2 working days (excluding weekends and Public Holidays), while it may take between 3 to 4 working days during Festive Peak Period. Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.

* The Thread Theory reserves the right to amend terms and conditions without prior notice.
* In the event of disputes, Thread Theory reserves the right of final decision.
* By purchasing, we deemed the customer as agreeable to the these terms and conditions.

Purchasing & Shipping

Kindly ensure you have selected the correct item in the correct colors/sizes before checking out. The Thread Theory will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
Kindly ensure the full and correct address is stated. Orders with incomplete/incorrect address may result in lost or delayed mailed. The Thread Theory will not be responsible in the event that address provided by customer is incomplete/incorrect.
For international deliveries, taxes and duties are to be borne by customers. Customers are advised to check on destination country’s relevant import charges before purchase. Should customer refuse to pay taxes and duties imposed by the destination country after shipping, The Thread Theory reserves the right to destroy or recall the parcel and parcel will be deemed property of The Thread Theory.

Please read here for more details on shipping.
The Thread Theory reserves the right to accept or reject any order(s).
There is strictly no cash refund for all items purchased from our website.

Return Policy

Return request must be submitted within 14 days from date order is shipped.
Item(s) must be returned within 7 days once return request is approved.
Refunds for eligible items are processed as store credits.
Sale items, items purchased during promotional period (GSS, Black Friday etc), life style items, intimates, accessories, bags are not eligible for returns.
Orders made with a discount code are not eligible for returns. Only birthday month discount code, member reward points and $3 new member discount code are eligible for returns.
The Thread Theory will not be providing any Returns should you purchase our merchandise from any third party.
Please read our full Return Policy in detail here.

Defective / Incorrect Item Received

We are really sorry for the mistake with your order. Please email us at returns@TheThreadTheory.com with a clear picture of the defective area/incorrect item. Our team will furnish you with greater details on returns via email.
We do not provide cash refunds for returns. A one-for-one replacement will be carried out. In the event that item is sold out, a refund in the form of store credits will be given. Store credits have a validity period of 180 days (6 months) from the date credits are processed.
Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Returns which do not fulfill this criterion will be duly declined.
Please kindly note that there may be a 0.5" to 0.7" difference in our given measurements as apparels are mass manufactured. This variance will not be considered as a defect.
We always strive to depict each item's true colour to the best of our ability. However, colours may still deviate slightly on different screens as different technological devices have varying screen colour resolutions. Such cases will not be considered as a defect.
The Thread Theory is not liable for amounts beyond the value of item sold.
Please see our Return Policy in detail for what constitutes as defect as well as product tolerances.

Unsuccessful Delivery

Bounced Parcels: Our team will contact you via email should we receive any bounced parcel bearing your name. In such cases, the customer will borne the cost for re-delivery. The Thread Theory will bear the cost of re-delivery should it be an error on our part. Any bounced parcel that is unclaimed for 6 months will be forfeited and no refund will be provided as adequate time has been given.
Missing Parcels and Delivery Disputes: Please contact us at enquiry@TheThreadTheory.com if you do not receive your parcel within 7 days (local order) or 30 days (international order) from the date of shipment for our team to follow up with the respective courier company.

In the event of any delivery dispute between customer and courier company, please kindly note that any claims against the courier company and delivery agent must be raised within 7 days and no longer than 14 days from the date parcel is marked as delivered. We seek your kind understanding that delivery agents handle a large amount of parcels on a regular basis and promptly reporting any unreceived order will boost the chance of locating the parcel while memory recalls are still recent.
Customers shipping orders overseas are responsible for properly declaring items and paying any applicable duties and taxes in the destination country. Any parcels returned or extra customs, mailing or admin fees must be paid by the customer. Please check import requirements before placing international orders. The Thread Theory will not be responsible for any confiscation at customs for the customers' failure to pay duties and taxes, and no refund will be given for the order as the store has satisfied its duty in shipping out the order.

Vouchers / Store Credit / Discount Codes / Gift Cards

If you have a vouchers/store credit code/discount code, please input the code before checking out for them to be valid. No refunds will be made for orders where vouchers/store credit code/discount code are not entered at point of purchase.
Any unused excess value will not be refunded or credited.

Payment

We accept Internet Banking (IB), ATM Transfers and Stripe payments only. Credit/Debit Card payments can be done via payment processor, Stripe.

Internet Banking Payments: We accept payment through both DBS and interbank transfers from other banks ie. UOB/OCBC/HSBC. We will require submission of your ibank nick and other payment details for payment to be verified. You will be prompted upon successful checking out of you shopping cart.

ATM Transfer Payments: A snapshot of your receipt is required.
Please note that payment and submission of your payment details have to be completed within the stipulated timeframe of 12 hours (ibanking) and 1 hour (PayPal). A reminder will be sent to you 4 hours before your payment window of 12 hours expire.
For payments made via iBanking or ATM bank transfer, payments will be verified by the next working day after submission of payment. However, please note that interbank transfers take 3 working days to reflect in our account and hence interbank transfer payments will only be verified after 3 working days.

Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
Our bank account details for bank transfers is:

DBS Account

DBS Corporate Account 003-953940-1

Bank Code: 7171

Backorder

Backorders are opened for sold out items and are usually available during the backorder period only.
Arrival time for different items differ and are usually stated under the individual items' product pages.
If backorder has closed but item(s) are still available, it means there are extra slots and you can proceed to cart out.
In the event of failed backorder(s) due to material shortage, we will provide a full refund. No refund for customers who back out of an existing backorder.
There may be slight colour variances for different backorder batches. For wedding orders, we recommend purchasing all pieces in a single order as we will try to ensure they are from the same backorder batch.
Any order containing instock item(s) and backorder will be mailed together; unless the customer opted and paid for separate shipment at checkout page.

Garment Care

Please hand wash all apparels individually without soaking as colour transfer may occur.
Please turn apparels inside-out when washing and ironing. Please iron under low heat over a folded handkerchief to prevent damage to the delicate material. Alternatively, using a steam ironed is highly recommended.

Privacy

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of The Thread Theory or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of The Thread Theory, with copyright authorship for this collection by The Thread Theory, and protected by international copyright laws.

Trade Marks

The Thread Theory trademarks and trade dress may not be used in connection with any product or service that is not The Thread Theory, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits The Thread Theory. All other trademarks not owned by The Thread Theory or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by The Thread Theory or its subsidiaries.

License And Site Access

The Thread Theory grants you a limited license to access and make personal use of this site. You may copy information from this Website only as necessary for your personal use to (a) view, (b) save, and (c) print, or (d) e-mail it. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Thread Theory so long as the link does not portray Thread Theory, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Thread Theory logo or other proprietary graphic or trademark as part of the link without express written permission. You agree otherwise not to reproduce, modify, distribute, decompile, disassemble or reverse engineer any portion of this Website. You further agree that You will not use this Website to do any of the following (“Activities”):

Attempt to gain unauthorized access to this Website, other accounts, computer systems or networks connected to this Website, through password mining or any other means
Impersonate any person or entity, including, but not limited to, a Company representative or employee, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
Take any action that imposes an unreasonably or disproportionately large load on this Website infrastructure;
Intentionally or unintentionally violate any applicable local, national or international law.

Validity Of Website Content

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice.

External Links

This Website may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the 'External Links'). Since we do not possess any control over such sites and resources, you acknowledge and agree that we will not be held responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY THREAD THEORY ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. THREAD THEORY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THREAD THEORY DOES NOT WARRANT THAT THIS WEBSITE AND/OR ITS SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE.

Limitation Of Liability

You understand that to the extent permitted under applicable law, in no event will or its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents or licensors be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses (even if such parties were advised or, knew of or should have known of the possibility of such damages), resulting from your use of this Website and/or Services.

Exclusions And Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Thread Theory's liability shall be the minimum permitted under such applicable law.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our DPO by emailing us at: enquiry@TheThreadTheory.com